MagIQtouch – System Reset Procedure

(Single and Multiple Controller Reset)

⚠️ Safety Notice – MagIQtouch Controllers and Components / Accessories

MagIQtouch controllers and accessories control devices used to operate and monitor compatible evaporative coolers, ducted gas heaters and add-on cooling systems.

Installation, commissioning, servicing, fault finding and repairs must only be carried out by suitably qualified and licensed personnel where applicable. Before commencing work, complete a task-specific risk assessment and ensure electrical safety procedures, safe access and appropriate PPE have been considered. All work must comply with applicable regulations, standards and manufacturer requirements. 

Particular care must be taken when working on or around electrical systems, communication wiring, control circuits, roof spaces, ceiling spaces and associated heating or cooling equipment connected to the controller. 

Do not proceed if safe access, electrical isolation requirements, required clearances or appropriate safety controls cannot be achieved and maintained. This controller forms part of a complete heating and/or cooling system, and incorrect installation, testing or servicing may result in equipment damage or unsafe operation. 

Safety takes priority over diagnosis, repairs, installation schedules and customer expectations. If the task cannot be completed safely, it must not proceed until the risks have been adequately controlled.

Purpose

This guide outlines the correct procedure for resetting a MagIQtouch system when:

• A communication error occurs (e.g., “Components Not Found”)
• The system detects components that are not installed

Important Notice

This procedure must only be performed by qualified installers, service technicians, or approved service agents.
Failure to follow these steps may result in irreversible system errors.

If you are unsure about any part of this process:
➡ Do NOT proceed. Contact a qualified professional.

⚠ Critical Warning

This procedure does NOT reset appliance faults or error codes displayed on the screen of the MagIQtouch
It is strictly for MagIQtouch system configuration resets only.

Pre-Reset Checklist

Before starting any reset procedure:
✔ Check all wiring is correct and cables are undamaged
✔ Ensure all components are connected and powered

Reset Options

• Single MagIQtouch Controller Reset
• Total System Reset (Multiple Controllers)

1. Single MagIQtouch Controller Reset

You can reset:

• The entire system - recommended (including all connected components)
• The controller only

Steps:

1. Locate the reset button (hole) on the back of the MagIQtouch Controller.
2. Use a pin or paperclip to press and hold the reset button.
3. Enter the access code: 7378 when prompted.
4. Choose one of the following options:
   • Reset Controller Only – keeps system configuration
   • Reset Whole System - recommended – restores factory default addresses for all components

Note:
If you select Reset Whole System, you must complete the System Installation Wizard again from the start.

2. Total System Reset – Multiple MagIQtouch Controllers

Steps:

1. Disconnect all MagIQtouch Controllers and sensors from their zone looms.

2. Bring all controllers to the Master Zone Controller location.

3. For each controller individually:

   • Connect the controller to the Master zone cable and wait for it to power up
   • Insert a pin into the RESET hole (back of controller) for 5 seconds
   • Enter service code 7378 and press CONT
   • Select RESET WHOLE SYSTEM and press CONT
   • Press CONT again and wait for the controller to restart (screen goes black)
   • Important: As soon as the white MagIQtouch Controller screen appears, disconnect the controller immediately (do NOT allow it to progress past this screen)
   • Repeat this process for each controller

4. After all controllers are reset:

   • Power off all system devices (heater, coolers, zone boards, etc.) for at least 30 seconds
   • Reconnect all controllers and sensors to their zone looms
   • Power up the system

5. Verify:

   • All Slave Controllers display “GO TO MASTER CONTROLLER”
   • The Master Controller displays “SYSTEM INSTALLATION WIZARD”

6. Complete installation using the Master Controller, following on-screen prompts carefully.

Key Warnings

⚠ Do not skip any steps
⚠ Disconnect controllers immediately after the white screen appears
⚠ Ensure all devices are powered off for at least 30 seconds before reconnecting