MagIQtouch – Builder Lock Activated (Controller Locked / Unable to Adjust Settings)

Overview

Builder Lock is a configurable access restriction within the MagIQtouch controller. It operates similarly to a password and must be intentionally set via the controller interface.

In most cases where Builder Lock is active and the code is unknown; this is typically due to:

• Unintentional user input (for example, navigating service menus and entering codes such as 7378), or
• External interruption (such as a power loss occurring while settings are being accessed)

This behaviour is consistent with normal system operation and is not indicative of a product fault.

Important

• Builder Lock is a unique user-set code
• There is no override or master reset code available
• If the code cannot be identified, access cannot be restored via the controller

Applies To

• MagIQtouch controllers used with heating products only

  • (e.g. ducted gas heaters using MagIQtouch)

• Controller revisions:

  • 44R0719 and earlier

Note:
Later revisions (44R0920 and above) include improvements that reduce the likelihood of unintended activation.

Common Trigger Scenarios

• Entering 7378 (service access code) and navigating beyond the intended menu
• Advancing through prompts without recognising the Builder Lock screen
• Multiple or repeated button presses
• Power interruption while accessing menus or settings

Symptoms

• Lock icon displayed on screen
• Settings cannot be changed
• Customer unsure how lock was activated

Recovery Procedure

1. Access Builder Lock Screen

• Navigate to:
  • Settings → Heater → Builder Lock / Unlock

2. Enter Service Access

• Enter 7378
• Press CONT

3. Attempt Default Entry

• Leave code as:

  000000
  

• Press CONT twice

4. Confirm Response

• Screen should display:
  • “INCORRECT CODE”
• This confirms the controller is responding to input

5. Power Cycle Controller

• Isolate power to the wall control
• Restore power and allow system to reboot

6. If Still Locked

• Attempt access using any known or likely codes the customer may have entered (i.e. 737800, 007378)

7. Repeat if Required

• Reattempt steps if needed
• Button presses may not always register on first entry

If Lock Cannot Be Cleared

If the Builder Lock code cannot be identified or the above steps are unsuccessful:

• The system cannot be unlocked via software or service code
• The only available resolution is to:

  → Replace the ICS (Integrated Control System) (heater PCBA as it is locked)

Technician Notes

• Builder Lock is a deliberate function, not automatically applied by the system
• No factory override is available by design
• This applies only to heating systems using MagIQtouch
• Resolution depends on:
  • Correct code entry, or
  • ICS replacement where the code is unknown

Recommended Customer Guidance

• Do not enter service menus unless instructed
• Avoid entering codes unless their purpose is known
• Treat Builder Lock as a secure access feature