⚠️ Safety Notice – Gas Ducted Heaters (Servicing)

This appliance must only be serviced by suitably qualified and licensed personnel.

Before commencing servicing or fault diagnosis, ensure electrical and gas supplies are safely isolated where required, a task-specific risk assessment has been completed, and appropriate PPE is worn. Particular care must be taken when working around live electrical components, gas systems, hot surfaces and moving parts.

If the work cannot be completed safely, stop work and rectify the hazard before proceeding.


Safety takes priority over diagnosis, installation timeframes and customer expectations. If the task cannot be completed safely, it must not proceed until the risks have been adequately controlled.


Component Testing & Fault Diagnosis

Braemar TQ Gas Heater

TQ Service Guide 2023 (Doc 644066M)


1. Purpose

This article provides step‑by‑step component testing and fault diagnosis procedures for Braemar TQ series ducted gas heaters.

It enables trained and authorised service technicians to:

  • Diagnose faults directly from this article
  • Confirm electrical, airflow, and control integrity before replacing components

Source reference: TQ Service Guide 2023 (Doc 644066M)


Important – Authorised Service Use Only

This knowledge base article is intended exclusively for qualified, licensed, and authorised gas‑heating service technicians.

It assumes familiarity with:

  • Gas appliance servicing
  • Electrical testing methods
  • Braemar Integrated Control System (ICS)

Incorrect testing methods or unsafe work practices may result in serious injury, property damage, regulatory non‑compliance, or equipment damage.

Always follow:

  • Local gas and electrical safety regulations
  • Applicable Australian Standards
  • Site‑specific isolation and safety procedures

If you are not appropriately trained or authorised, do not proceed.


2. Models Covered

Included Models

Single‑Stage (On/Off Gas Control)

  • TQ3
  • TQMD3
  • BMQ3
  • TQD3

Two‑Stage (Low / High Fire)

  • TQ4
  • TQ5
  • SSQ4

Modulating (ICS Gas Modulation)

  • TQM5
  • TQMD5
  • TQM6
  • SSQ5
  • TQS models fitted with FCC room fans

✅ All included models operate on the Braemar Integrated Control System (ICS)

⚠️ Excluded Models
Models fitted with Backward‑Curved / EBM (BCC) room fans, including:

  • TQS7
  • Supernova BCC variants

These models use different fan‑control logic and are covered under separate procedures.

Service Guide alignment: Section 2 – Heaters Covered by This Manual (pp. 6–7)


3. Related Articles

Use the following knowledge base articles together with this procedure:

Fault Diagnostics

  • TQ & TQM Heater Fault Code Diagnostics
    (Fault Codes FC and Lockout Levels L0 / L1 / L2)
  • ICS Indicator LED Identification Guide

Gas & Commissioning

  • Gas Pressure Setup – TQ Series
    (Single‑stage, two‑stage, and modulating valve adjustment)

 

Click below link to view:

TQ TQM Fault Code (FC errors) Diagnostics & ICS indicator LED's 2023: Seeley International Pty Ltd


TQ DGH - Gas Valve Identification and Gas Pressure setting: Seeley International Pty Ltd 


4. Mandatory Safety Requirements

⚠️ Gas heater component testing must only be performed by qualified and licensed service personnel

Before any testing:

  • Isolate 230 Vac electrical supply
  • Isolate gas supply where required
  • Perform a full visual inspection
  • Use a calibrated multimeter capable of:
    • AC voltage
    • DC voltage
    • Resistance (Ω)
  • Follow all local gas and electrical safety regulations

⚠️ Never ohms‑test a live circuit
⚠️ Never disconnect components under load

Service Guide alignment: Section 1 – Introduction & Safety (pp. 5–6)


5. Pre‑Test Checklist (ALWAYS COMPLETE FIRST)


Click below link to view:

TQ TQM Fault Code (FC errors) Diagnostics & ICS indicator LED's 2023: Seeley International Pty Ltd


  1. Restore power and call for heat
  2. Retrieve stored and active fault codes:
    MagIQtouch → Settings → Service → Fault Log
  3. Record:
    • Fault code(s)
    • Lockout level (L0 / L1 / L2)
  4. Turn heater OFF
  5. Isolate 230 Vac

Confirm:

  • All wiring looms fully seated
  • No signs of overheating or moisture ingress
  • Outlet air thermistor located approx. 3 m along outlet duct

6. Component Testing Procedures

All testing below can be followed step‑by‑step on site.


6.1 Gas Valve Testing


Important Notes

  • TQ heaters use White‑Rodgers gas valves
  • These valves contain internal rectifiers/diodes
  • Standard resistance testing may give misleading readings

Gas valve operation must be confirmed using live voltage AND gas flow


Click below link to view:

TQ DGH - Gas Valve Identification and Gas Pressure setting: Seeley International Pty Ltd


6.1.1 Single‑Stage Gas Valve (On / Off Only)

A. Coil Resistance Test (Power OFF – Limited Use)

Purpose:
Used only to identify hard electrical coil failures.
This test does not confirm correct gas valve operation.

Assessment

  • True open circuit
    (no continuity in both polarities, valve unplugged)
    Failed coil

  • Near‑zero Ω (dead short)
    Failed coil

  • OL or unstable readings in one direction only
    NOT a valid failure indicator
    (internal rectifiers/diodes may block the meter)


B. Live Voltage & Gas‑Flow Test (PRIMARY TEST)

Purpose:
Confirms the ICS is commanding the valve AND the valve is mechanically opening.

Procedure

  1. Restore power
  2. Call for heat
  3. Measure voltage at:
    • Orange ↔ Black
  4. ✅ Expect 24 Vac during ignition sparking

Gas‑Flow Confirmation

  • Connect manometer to the operating test point
  • Gas must be present within 4 seconds of ignition sparking starting

Decision

  • 24 Vac + gas flow present
    → Valve operating correctly

  • 24 Vac present + NO gas flow (after 4 s)
    → Valve slow opening or sticking → Replace valve

  • No 24 Vac present
    → Fault is not the valve
    (check OT3, safeties, airflow proving, ICS)


6.1.2 Two‑Stage Gas Valve (Low / High Fire)

A. Coil Resistance Test (Power OFF – Limited Use)

Purpose:
Used only to identify hard electrical coil failures on either stage.
Resistance testing alone does not confirm correct staging or operation.

Assessment (Either Coil)

  • True open circuit
    Failed coil – replace entire valve

  • Near‑zero Ω (dead short)
    Failed coil – replace entire valve

  • OL or odd readings one way only
    NOT a valid failure indicator


Wiring Identification

  • Black = Common
  • Orange = Main ON / OFF (Low fire supply)
  • Yellow = High fire stage

B. Live Voltage & Gas‑Flow Test (PRIMARY TEST)

Purpose:
Confirms correct staging command from the ICS and physical valve response.


High‑Fire Operation

  • Orange ↔ Black = 24 Vac
  • Yellow ↔ Black = 24 Vac

✅ Confirms valve is being commanded to high fire


Low‑Fire Operation

  • Orange ↔ Black = 24 Vac
  • Yellow ↔ Black = 0 Vac

✅ Confirms valve has dropped to low fire


Gas‑Flow Confirmation (Both Stages)

  • Connect manometer to test point
  • Gas must be present within 4 seconds of ignition sparking

Decision

  • Correct voltage + gas flow present
    → Valve operating correctly

  • Correct voltage + NO gas flow (after 4 s)
    → Valve slow opening or sticking → Replace valve

  • No 24 Vac to Orange
    → Fault is not the valve
    (check OT3, safeties, airflow proving, ICS)


6.1.3 Modulating Gas Valve (ICS Modulation)

Resistance testing is VALID for modulating gas valves
(Modulating valves use separate, non‑rectified coils)


A. Coil Resistance Test (Power OFF)

Purpose:
Confirms electrical integrity of both coils before live testing.

Setup

  • Heater OFF
  • 230 Vac isolated
  • Gas valve plug disconnected
  • Multimeter set to Ω

Expected Readings

CoilProbe PointsNormal
On/Off (Main)Black ↔ Orange50–52 Ω
ModulatingBlue ↔ Purple86–88 Ω

Decision

  • ✅ Readings within range → Proceed to live signal test
  • ❌ Any open circuit, short circuit, or out‑of‑range value → Replace entire gas valve

B. Live Signal Test (Power ON)

Purpose:
Confirms ICS is commanding valve operation and modulation.

Procedure

  1. Restore power
  2. Call for heat
  3. Measure signals at the gas valve with plug connected

Expected Signals

  • On/Off coil (Black ↔ Orange):
    >9 Vac when valve is commanded ON

  • Modulating signal (Blue ↔ Purple):
    5–17 Vdc, varying with heat demand

Decision

  • ✅ Correct voltage present and modulation active → Valve operating normally
  • ✅ Correct voltage present but no modulation or gas response → Valve fault → Replace valve
  • ❌ No control voltage present → ICS or wiring fault (do not replace valve) - Check OT3, safeties, airflow proving, ICS) 

6.2 Combustion Fan Testing

230 Vac Combustion Fan (Single & Two‑Stage)

  • Call for heat
  • After ~10 s, confirm 230 Vac at fan terminals
  • Resistance (isolated): 40–44 Ω

✅ Voltage present but fan not running → Replace fan


24 Vdc Combustion Fan (Modulating)

  • Supply: 24 Vdc (pins 1–5)
  • Control: >10 Vdc (pins 4–5 during run‑up)

✅ Voltage correct, fan not running → Replace fan


6.3 Combustion Fan Resistor (Two‑Stage Only)

Part NumberResistance
621791720 Ω
611570500 Ω

❌ Open circuit → Replace resistor


6.4 Room Fan Systems


Click link below to view

Room Fan Motor Testing for TQ/TQM Heaters: Seeley International Pty Ltd


FCC Room Fan (Standard TQ Models)

Operation:

  • Starts ~10 s after ignition
  • Gradual speed ramp
  • Modulates from outlet thermistor

Winding Resistance (Power OFF)

MotorStart (Br↔Blk)Run (Br↔Blu)
315 W40–43 Ω10–12 Ω
600–750 W25–28 Ω6–9 Ω



Capacitor Testing:

•    Disconnect power and discharge the capacitor safely.

•    Use a multimeter with capacitance mode or a dedicated capacitor tester.

•    Compare measured capacitance to the rated value (typically printed on the capacitor).

•    A reading significantly lower than the rated value or no reading at all indicates a faulty capacitor.

•    Visually inspect for bulging, leakage, or discoloration.

IMPORTANT NOTE: Check correct value from service and spare parts manual NOT what is on motor label as the capacitors change depending on the heater model



Additional Checks:

•    Inspect for physical obstructions or debris in the fan housing

•    Confirm ICS is receiving power and functioning correctly

•    Check for blown fuses or tripped breakers

•    Inspect for signs of overheating or burnt components

________________________________________


Fan Does Not Reach Full Speed


Verify:

•    Maximum speed setting

•    Zoned operation speed

•    Programmed time period speed


Voltage Check:

To verify correct voltage supply to the motor, follow the steps below:


Run Voltage Measurement:

Using a multimeter, measure the voltage across terminals “A” (Active) and “N” (Neutral) at the ICS (Integrated Control System).

This voltage corresponds to the motor’s run winding and will vary depending on the fan speed selected by the heater.


Start Voltage Measurement:

Additionally, measure the voltage across terminals “CAP” (Capacitor) and “N” (Neutral) at the ICS.

This voltage energizes the start winding via the capacitor and is typically higher than the voltage across “A” and “N”, especially during motor startup.


Note: The presence of voltage at “CAP” and “N” confirms that the start capacitor circuit is functioning. If there is no voltage present on these terminals, then strongly recommend testing the separate Room Fan Capacitor connected to CAP and CAP on the ICS.


6.5 Transformer

  • Input: 230 Vac (Brown ↔ Blue)
  • Output: ~24 Vac (Black ↔ Black)
  • Resistance: ~65 Ω

❌ Out of range → Replace transformer


6.6 Over‑Temperature Switches (OT1 / OT2 / OT3)

  • Heater isolated
  • Continuity test
  • All must be closed when cold
  • OT3 requires manual reset

6.7 Outlet Air Thermistor

TemperatureResistance
25 °C~3.3 kΩ
50 °C~1.2 kΩ
70 °C~580 Ω

❌ Incorrect or unstable → Replace thermistor


6.8 Zone PCB (If installed)

  • Green LED ON = board powered
  • Check fuse
  • Damper output:
    • 230 Vac systems → 230 Vac
    • 24 Vac systems → 24 Vac

❌ No output → Wiring or PCB fault


7. Completion Requirements

Before leaving site:

✅ All wiring restored and secured
✅ Gas pressure test points sealed
✅ Fault codes cleared
✅ Heater completes full ignition and run cycle


 SectionComponent / TopicService Manual SectionPage(s)
1Safety, Purpose, Authorised UseSection 1 – Introduction and Safety5–6
2Models CoveredSection 2 – Heaters Covered by This Manual6–7
3Startup & Run LogicSection 3 – Start‑Up and Run Flowcharts8–13
4Pre‑Service RequirementsSection 4 – Before Commencing Servicing14
6 (General)Component Testing OverviewSection 4 – Checking Components for Correct Operation17–37
6.1.1Gas Valve – Single‑StageGas Valve – Single‑Stage17
6.1.2Gas Valve – Two‑StageGas Valve – Two‑Stage18–19
6.1.3Gas Valve – ModulatingGas Valve – Modulating20–21
6.2Combustion Fan (230 Vac & 24 Vdc)Combustion Fan23–26
6.3Combustion Fan Resistor (2‑Stage)Combustion Fan Resistor26
6.4Room Fan – FCCRoom Fan (FCC)27–30
6.4Room Fan – BCC / EBMRoom Fan (BCC)31
6.5TransformerTransformer32
6.6Over‑Temperature Switches (OT1 / OT2 / OT3)Over‑Temperature Switches33–34
6.7Outlet Air ThermistorThermistor37
6.8Zone PCBZone PCB35–36
Fault Codes & Lockout LevelsFault Code & Lockout Summary42–46
ICS Indicator LEDsICS Indicator LEDs47–48
7Completion / Post‑Service ChecksSection 4 – Service and Troubleshooting14


Service Manual Cross‑Reference:
All component tests and procedures align with Braemar TQ Service Guide 2023 (Doc 644066M), Section 4 Service and Troubleshooting, pages 17–37, unless otherwise stated.


Service Responsibility Notice: This article is provided as a diagnostic reference to support qualified service personnel and does not replace sound technical judgement or the official Braemar TQ Service Guide. All work must be performed using approved procedures and safe practices by suitably qualified persons; if uncertainty exists regarding test results or corrective action, work should stop and guidance sought from a licensed and competent person before continuing.