Smart Life (Tuya) App – Wi‑Fi Connection & Troubleshooting (Braemar High Wall Split Systems)

Purpose

This article provides instructions for connecting Braemar TSHV Series split systems to the Smart Life (Tuya-based) mobile application, along with guidance for resolving common connection issues.

Application Overview

Braemar Wi‑Fi enabled split systems utilise the Smart Life – SmartHome application for remote control and monitoring.

  • Platform: Tuya Smart ecosystem
  • Compatibility:
    • Android 5.0 or later
    • iOS 9.0 or later
  • Network requirement: 2.4 GHz Wi‑Fi only

⚠️ Important Notes Before Setup

Ensure the following conditions are met prior to connection:

  • Mobile device connected to a 2.4 GHz Wi‑Fi network
  • Indoor unit is powered ON
  • Correct Wi‑Fi credentials are available
  • Required app permissions enabled:
    • Location
    • Storage
    • Camera
  • Bluetooth may be required depending on the connection method used (e.g. Bluetooth pairing mode)

Note: Failure to enable required permissions may result in connection issues or incomplete functionality.

Connection Procedure

Step 1 – Install and Configure the App

  1. Download Smart Life – SmartHome from the Apple App Store or Google Play Store
  2. Open the app and complete the following:
    • Activate the app (via QR code or activation code if required)
    • Register an account
    • Log in
  3. Create a “Home” (family) and assign rooms

Step 2 – Add the Air Conditioner

  1. Tap+ Add Device”
  2. Select:
    • Air Conditioner (BT + Wi‑Fi)

Step 3 – Select Connection Mode

Three connection methods are available. Use CF Mode first.

Method 1: CF Mode (Default Method)

  1. Reset the unit Wi‑Fi module
    (depending on remote control type, use one of the following):
    • Press DISPLAY key (6 times within 8 seconds)
    • OR press ECO key (6 times within 8 seconds)
    • OR press General key (9 times within 8 seconds)
  2. Confirm the unit display shows “CF”
  3. Enter Wi‑Fi password in the app
  4. Wait for connection process to complete

Display indicators:

  • PP – Searching for router
  • SA – Connected to router
  • AP – Connected to server

Method 2: AP Mode (Alternative Method)

  1. Select AP Mode in the app
  2. Reset the unit until the display shows “AP”
  3. Connect the mobile device to:
    • SmartLife‑XXXX Wi‑Fi hotspot
  4. Return to the app and continue setup

Method 3: Bluetooth Mode

  1. Enable Bluetooth on the mobile device
  2. Select Bluetooth connection mode in the app
  3. Follow prompts to complete pairing

Post-Connection

Once successfully connected:

  • Rename the device
  • Assign to a room
  • Begin operation via the app

Note: The app interface may vary depending on the air conditioner model or firmware version.

⚠️ Troubleshooting Guide

❌ Unable to Add Device

Possible causes:

  • Incorrect Wi‑Fi frequency
  • Device not reset correctly
  • Incorrect Wi‑Fi credentials

Actions:

  • Confirm the network is 2.4 GHz
  • Reset the device and retry connection
  • Confirm Wi‑Fi SSID and password are entered correctly
  • Attempt connection using an alternative method (e.g. AP Mode)

❌ Device Not Detected in App

Possible causes:

  • Device not in pairing mode
  • Incorrect device type selected

Actions:

  • Confirm the unit display shows CF or AP mode
  • Select Air Conditioner (Wi‑Fi) manually in the app
  • Repeat reset procedure

❌ Device Shows Offline or Cannot Be Controlled

Possible causes:

  • Network interruption
  • Power loss to unit or router
  • Temporary connection delay

Actions:

  • Restart router and indoor unit
  • Allow time for the unit to reconnect
  • Reconnect device if Wi‑Fi network settings have changed

❌ Connection Reliability Issues

Possible causes:

  • Network conditions affecting communication
  • Installation environment impacting signal quality

Actions:

  • Ensure reliable Wi‑Fi coverage is available at the unit location
  • Confirm router settings allow device connectivity
  • Minimise potential sources of network interference

❌ Loss of Control After App Reinstallation or Power Interruption

Possible causes:

  • Temporary loss of control permission
  • Reconnection delay following power interruption

Actions:

  • Log back into the same account
  • Allow time for reconnection
  • Reconfigure the device using CF Mode if required

⚠️ Router Configuration Checks

If connection issues persist, verify that:

  • Wi‑Fi network (SSID) is visible
  • DHCP is enabled
  • MAC filtering is disabled
  • No firewall settings are blocking connection

⚠️ QR Code Guidance

Some printed manuals contain QR codes for app download or activation.

Important:
QR codes may not always function as expected or may be intended for activation only.

Recommended action:

  • Download the app directly from:
    • Apple App Store
    • Google Play Store
  • Search for: Smart Life – SmartHome

Summary

  • Braemar Wi‑Fi systems connect using the Smart Life (Tuya) application
  • Connection requires:
    • 2.4 GHz Wi‑Fi
    • Correct pairing mode (CF / AP / Bluetooth)
  • Connection issues may relate to:
    • Network configuration
    • Pairing procedure

Following the above steps will resolve the majority of connection issues.

Important Notice

Connection procedures in this article are based on the manufacturer’s Wi‑Fi manual.
Additional troubleshooting guidance reflects common operational scenarios observed during installation and support.